Privacy Policy

ScaleTrio ("we", "us") is a US-focused remote agency providing YouTube automation, Shopify store and mobile app development services. This policy explains what information we collect when you use our website, order form, client portal and chat, and how we use it.

What we collect

• Contact details — your name, email address and phone/WhatsApp number, when you contact us or place an order.
• Order details — the package you choose, your project requirements, and delivery milestones.
• Messages — conversations in our website chat and your client portal chat.
• Payment records — amounts, dates and methods of payments you make. Payments are completed through external payment providers; we never see or store your card details.
• Portal activity — milestone approvals and progress, so your portal always shows the correct state of your project.
• Notification subscription — only if you choose to enable notifications, your browser's push subscription so we can send project updates.

How we use it

• To deliver the services you ordered and manage your project in your client portal.
• To communicate with you about your order, milestones and payments.
• To send project notifications you have opted into.
• To improve our website and services.

Sharing

We do not sell your information. We share it only with the service providers needed to operate (such as our hosting and database providers) and when required by law.

Your rights

You can ask us at any time to see, correct or delete your information. Write to support@scaletrio.com and we will act within 30 days.

Retention & security

We keep order records for as long as needed to provide support and meet accounting obligations. We use reputable cloud providers and access controls to protect your data.

Changes

If we change this policy, the updated version will be posted on this page with a new date.